Terms & Conditions

1. Who we are

Haunted Online ("we", "us") is an unofficial project. An independently operated community server demo. You can reach us at [email protected].

Haunted Online is not Eudemons Online. It is not affiliated with, endorsed by, sponsored by or connected to Eudemons Online, NetDragon Websoft or TQ Digital. Eudemons, Eudemons Online and the names, art and content that come with them belong to their owners. We claim no ownership of them.

Describing this project as a demo does not grant permission to use third-party material or limit its owners' rights. Rights holders can contact [email protected] with the work concerned, the rights claimed, the relevant website URLs or in-game content, and their contact details so we can review the concern.

These Terms apply to the website at hauntedonline.com, the game server, and everything you buy or earn through either. By creating an account, logging in or making a purchase, you agree to them, to our Refund Policy and to our Privacy Policy.

2. Who can play

• You must be at least 13 years old.
• If you are under 18, you need a parent or guardian's permission to play, and they must agree to these Terms and make or approve any purchase. A purchase made from your account is treated as made with that permission.
• You may not play if we have banned you, or if you are creating an account to get around a ban.

3. Your account

• Accounts are made on the website. If you sign up with a player's invite code, that player becomes the one who invited you.
• Give a real email address you can read: it is how we check that an account is yours when you ask for help.
• You are responsible for everything done on your account. Keep your password to yourself; we will never ask for it.
• Accounts are personal. You may not sell, buy, trade, lend or share an account. We do not restore an account, or the items on it, lost through sharing it or giving its password away.
• Account and character names must not be offensive, impersonate a Game Master or staff member, or pretend to be someone else.

4. EP, PP, Loyalty Points, VIP and items

EP, PP, Loyalty Points, VIP levels, items and Eudemons are features of the game, not property or money. When you buy or earn them you get a personal, non-transferable right to use them in Haunted Online, and:

• they have no cash value and cannot be exchanged back into money;
• they cannot be sold or traded for real money, inside or outside the game;
• we may correct a balance or remove anything given by mistake, by a bug or exploit, or gained by breaking these Terms.

In particular:

• Support packages (EP top-ups). Each payment includes the EP and bonuses shown for the selected package, for the account that is logged in when you pay. Collect EP and PP from Humphrey in Cronus. Each ringgit paid also earns one Loyalty Point.
• Loyalty Points are spent on the website on VIP, the Loyalty Shop and the Lucky Draw. We may add or take away Loyalty Points to correct a mistake.
• Lifetime VIP bought on the website lasts for as long as Haunted Online runs and the account is in good standing. VIP bought for 30 or 365 days, or given for a limited time, ends when its time is up.
• The Lucky Draw costs Loyalty Points per spin. Every spin wins one prize, and the chance of each prize is shown on the Lucky Draw page before you spin. Prizes are collected in Cronus.
• Redeem codes work once per account, and a code can expire or run out of uses. A code has no value outside the game.
• Invite commission is paid in PP to the player who invited you, a set time after your contribution and at the rates shown on the Invite & Earn page. We may withhold or remove commission earned from accounts made only to collect it. Sharing your invite link in another game's groups or communities is not allowed: see Fair play.

5. Support contributions and payments

Optional contributions help cover this demo server's hosting, maintenance and development costs.

Each support package includes the EP, bonuses and Loyalty Points displayed. These are payments with in-game benefits, not charitable donations. Contributing is optional and is not required to create an account or play. We do not represent these payments as tax-deductible donations. The same payment, delivery and refund terms apply whether a payment is described as a contribution, donation or top-up.

• Prices are in Malaysian ringgit (RM) and are shown before you pay.
• Card, online banking and e-wallet payments are handled by our payment providers. We never see or keep your card details.
• Check the account shown on the Support the Server page before you pay: the benefits go to that account and cannot be moved to another.
• Payments are generally final, subject to the Refund Policy and any rights that cannot be excluded by law. That policy explains delivery issues, duplicate charges and disputes.

6. Fair play

To keep the world fair for everyone, you must not:

• use cheats, hacks, bots, macros, speed hacks or a modified game client;
• use a bug or exploit for gain, or keep using one once you know of it. Report it to us instead;
• trade accounts, items, EP, PP or other game currency for real money or for anything outside the game;
• make or use extra accounts to collect invite commission, event rewards or redeem codes;
• post, spam or advertise your invite link or code, or this server, in another game's groups, chats, forums, Discord servers, pages or other communities;
• harass, threaten, scam or abuse other players, use hate speech, or pretend to be a Game Master or staff member;
• attack, overload or try to break into the game server, the website or other players' accounts.

We watch for cheating, and a person on our team reviews every case before any action is taken.

7. What we may do

If you break these Terms, we may, depending on how serious it is:

• warn you;
• remove items, currency, VIP or commission gained by breaking them;
• ban the account for a time or permanently, and ban other accounts linked to it.

Promoting an invite link in another game's community is not weighed case by case: the account is banned, and all invite commission it has earned is removed, paid or not.

A banned account cannot log in to the game or use the website's shop, and nothing on it is refunded. If you think a ban is wrong, email us from the address on your account with your account name and why.

8. The game and the website

• We run Haunted Online as it is. It may be down for maintenance, updates or problems we cannot control, and it may change: items, rates, events and features can be added, balanced or removed.
• To fix a serious bug or exploit we may roll the world back to an earlier point. Purchases made in that time are delivered again.
• If we ever close the server, we will announce it in News beforehand where we can. Virtual items and VIP end with the server.

9. Our liability

As far as the law allows, we are not liable for indirect losses, for lost items or progress caused by events outside our reasonable control, or for losses caused by you sharing your account. Nothing in these Terms takes away rights you have under Malaysian consumer law that cannot be excluded.

10. Changes to these Terms

We may update these Terms. The date at the top says when they last changed, and important changes are announced in News. Playing or buying after a change means you accept the new Terms.

11. Contact

Questions about these Terms: [email protected].