FAQ
Last updated 05 November 2026
Answers about accounts, support contributions, VIP and fair play. Can't find yours? Email [email protected].
Getting started
What is Haunted Online?
An independently operated community server demo. This unofficial project is now in Season I. It has 6 classes (Warrior, Mage, Paladin, Vampire, Necromancer and Shadow Knight) and rates of EXP x50, Drop x20 and Stone x10. It is not Eudemons Online, and it is not affiliated with Eudemons Online, NetDragon or TQ Digital.
Is it free to play?
Yes. Making an account and playing are free. Support contributions are optional.
How do I make an account?
Fill in the form on the Register page. If a friend who plays sent you their invite link, open that link to sign up: their code is filled in, and they become the one who invited you.
What can my account name and password be?
Account names use 4 to 26 letters, digits or underscores. Passwords use 6 to 32 letters or digits, and @ _ - . also work. Capitals count, so use Shift for them in game.
Where do I download the game?
From the Download page. There is one client, for Windows: install it, then start the game with HauntedLauncher.exe, which keeps it up to date.
Your account
I forgot my password. What do I do?
Open Forgot password, enter your account name and the email on your account, then type the code we send there. Lost that email? Write to [email protected] with your account name: we check that the account is yours, then help you back in.
Why should I verify my email?
It proves the email on your account works, so a reset code can reach you when you need one. Log in, open Dashboard › Account, and choose Verify email.
How do I change my password?
Log in, open Dashboard › Account and choose Change password. Every other device you were logged in on is logged out.
Can I share or sell my account?
No. Accounts are personal. Selling, sharing or trading one breaks the Terms & Conditions, and we cannot restore an account or items lost that way.
Supporting the demo server
How can I support the server?
Optional contributions help cover this demo server's hosting, maintenance and development costs. Open Donation, log in and choose a support package. The package shows the amount to pay and the EP and bonuses it includes. Every RM1 paid also earns 1 Loyalty Point. Online payment opens soon; the Support the Server page shows when it is available.
Are contributions charitable donations?
Each support package includes the EP, bonuses and Loyalty Points displayed. These are payments with in-game benefits, not charitable donations. We do not represent them as tax-deductible donations. Payment, delivery and refund terms still apply, as do statutory consumer rights.
Where do I collect my package benefits?
In game, in Cronus. Humphrey [Cronus 284,474] pays EP and PP as Eudemon Cards, and Lorraine [Cronus 214,607] hands out items. Lorraine gives nothing while any bag is full, the Eudemon and egg bags included. Free a slot in each bag first. Dashboard › Overview shows what is waiting for you.
Can I get a refund?
Payments are generally final, subject to the Refund Policy and rights that cannot be excluded by law. If benefits did not arrive or you were charged twice, email us with the order reference from Dashboard › History so we can investigate and put it right.
Loyalty Points, VIP and rewards
What are Loyalty Points?
You earn 1 Loyalty Point for every RM1 paid for a support package. Spend them on VIP, in the Loyalty Shop and on the Lucky Draw.
How does VIP work?
VIP is bought with Loyalty Points in Dashboard › VIP, up to VIP 6: for 30 days, for 365 days, or lifetime, whichever are on sale. Buying the VIP you have now again adds the time on. Lifetime VIP costs only the difference from the lifetime VIP you already have.
How does the Lucky Draw work?
Each spin costs Loyalty Points and wins one prize: EP, PP or an item. The Lucky Draw page shows the chance of every prize before you spin. Prizes are collected in Cronus.
How do redeem codes work?
Enter the code in Dashboard › Redeem Code, or under Redeem Code on the Support the Server page. Each code works once per account and may expire. Rewards are collected in Cronus.
How does Invite & Earn work?
Share your invite link from Dashboard › Invite & Earn. When a friend who signed up with it pays for a support package, you earn PP. The rates and when it is paid are shown there.
Fair play and support
What counts as cheating?
Cheats, bots, macros, speed hacks and modified game clients; using a bug for gain; trading game items or currency for real money; and making extra accounts to collect rewards. Any of these can get an account banned.
I think my ban is a mistake.
Email [email protected] from the address on your account, with your account name and why. A person on our team looks at it.
How do I contact you?
Email [email protected]. Include your account name so we can find you quickly.