Privacy Policy

Who is responsible

Haunted Online decides how your personal data is used. Questions or requests about your data: [email protected].

What we collect

• Account details: your account name, email address and the invite code you signed up with, if any. The website does not keep your password.
• Purchases: what you bought, the price and when it was paid. Card, online banking and e-wallet details stay with the payment provider and never reach us.
• Game data: your characters, items, Eudemons and currencies.
• Security records: basic records of logins and play that help us keep accounts safe and the game fair.
• Website visits: how the website is used, counted without your account name or email. On public pages such as the home page, Top Jin, News and the sign-up page, the Meta Pixel also tells Meta the page's address, where you came from, and when you sign up, download the client or start a payment. When a card payment goes through, it tells Meta the amount and the order number. It does not report your dashboard, the login page or support.

Your account name, email and password are needed to create an account. An invite code is optional.

Why we use it

• to create your account, log you in and keep it secure;
• to deliver what you buy, earn or redeem, and to show your history;
• to pay invite commission to the player who invited you;
• to find and stop cheating, account theft, extra accounts and payment fraud;
• to answer you when you contact us, and to check that an account is yours;
• to understand how the website is used and improve it;
• to measure our ads on Facebook and Instagram, and show them to people likely to enjoy the game;
• to keep the records the law asks of us.

By creating an account, you agree to your personal data being used in these ways. We do not use it for anything else, and we do not sell it.

Cookies

• A login cookie keeps you logged in. The website needs it to work.
• Analytics cookies count visits. You can block them in your browser without losing any part of the site.
• Advertising cookies from Meta connect a visit to a Facebook or Instagram ad. You can block them in your browser or in your Facebook ad settings, also without losing any part of the site.

Who else handles it

We share your data only with trusted service providers that help us run Haunted Online, such as hosting, security, email, analytics, advertising and payment providers, and only as far as they need it. Some of them may store data outside Malaysia. Meta handles what it receives under its own privacy policy. We may also share data when the law requires it.

How long we keep it

We keep your data while your account exists, and after that for as long as we need it to prevent fraud and cheating, settle disputes and keep financial records.

Keeping it safe

We protect your data with encrypted connections, and only our team can see player data.

Your choices

• See your data. Ask for a copy of the personal data we hold about you.
• Correct it. Ask us to fix anything that is wrong. You can change your password yourself in Dashboard › Account.
• Limit or stop its use. Ask us to stop using your data or to delete your account. Deleting it removes the game account and everything on it, and nothing is refunded.

Email [email protected] from the address on your account. We may ask you to confirm that the account is yours, and we answer within 21 days.

Children

Haunted Online is for players aged 13 and over, as the Terms & Conditions say. If you believe a younger child has an account, email us and we will remove it.

Changes

If this policy changes, the date at the top changes with it, and important changes are announced in News.